Shipping Policy
COSTS & DESTINATIONS
Thanks for shopping with aotos.com. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@aotos.com so we can provide you the order’s tracking number.
Currently, we provide free shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.
Kindly notice that all of our products are tax-inclusive, you will not be charged with extra tax when purchasing at our online store in the United States.
SHIPPING TIME
| Country | Processing Time | Shipping Time | Shipping Cost | Courier |
| US | 1-3 business days | 3-5 business days | Free | UPS/FedEx |
US Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 4-8 business days
Order Processing Time
· It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
· Generally, orders are shipped within 1-3 business days of order confirmation/payment. Orders made on the weekends might experience delay.
· Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Location:
- We only offer delivery on U.S. excluding Alaska, Hawaii, Puerto Rico, Guam.
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P.O. Box or APO/FPO/DPO and International delivery are not available now.
· You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours, Click Here to Track Your Order). Please note: This may take longer during events or holidays.
· Tracking information may take 48 to 72 hours to update.
· If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email support@aotos.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
· We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
· Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
We do not charge sales tax.
Tel: (+86)13924619481
Email: support@aotos.com Monday-Friday, 9AM-6PM (PST)
Address: Room 215, Building D, Duocai Kechuang Park, No. 5 Guanle Road, Luhu Community, Guanhu Subdistrict, Longhua District, Shenzhen, China.
This is not the return address, contact us by mail and get the return address please.