AOTOS Support Center

Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days depending on your location.

Yes, we currently ship within the U.S. from our local warehouses to ensure faster delivery and better service.

Once your order ships, you will receive a confirmation email with a tracking number. You can use it to monitor your delivery status.

We offer a 14-day return policy for unused products in original condition. Please contact our support team before initiating a return.

All AOTOS products come with a limited warranty covering manufacturing defects. Warranty terms may vary by product.

Some minor assembly may be required (such as installing handlebars or pedals). Detailed instructions are included, and most setups take 15–30 minutes.

Our eBikes are designed to meet common U.S. regulations (Class 2/3), but laws may vary by state. Please check your local regulations before riding.

You can connect your AOTOS product via our mobile app for features like unlocking, tracking, and system updates. Instructions are included in the user manual.

Yes, supported models receive over-the-air (OTA) updates through the AOTOS app, allowing continuous improvements and new features.

You can reach our support team via email at support@aotos.com or call us at +1 (626) 989-0826 during business hours (Monday–Friday, 9AM–6PM).